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On November 30th I placed an order for a Silhoutte machine as a gift for myself for Christmas.It was delivered on December 7th in perfect condition.

I didn't open the inner box as it was for Christmas. December 12th my husband lost his job, so we immediately went into "save" mode, and I returned my gift. We shipped it back, at our cost, to NoMoreRack via UPS, and I have confirmation that it was received by the company and signed for by "Pancho" at the delivery dock. I waited patiently for my refund to be processed.

Starting on December 27th I began to email the company, giving them proof of delivery via UPS, trying to find out when I would actually receive my refund and every time I have asked them they give me a form response telling me to wait 2-3 weeks for my return to be processed. January 7th I again questioned them, since I knew they had received it and on January 8th they told me it was being processed and to wait 5-7 business days. Today I emailed them again and after threatening to contact the BBB and being told yet again my refund was being processed, to wait another 5-7 business days, I pressed them for the date it was actually processed. Turns out it wasn't until January 13.

They have until January 23 (an extra day due to the holiday) or I will be contacting the BBB, my bank, and an attorney if needed. I have been nothing but dissatisfied with the customer service and will NEVER recommend them to anyone.

It's a shame, too, because they delivered a quality product in a short amount of time and I would have raved about them to everyone, but they lost a potentially valuable customer.

Monetary Loss: $211.

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Anonymous
#696488

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!

Customer Relations

Nomorerack - Everything You Love, For Less.

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