Cantonment, Florida
Not resolved

Placed a ring in my shopping cart on 12/09/12. I was having all kinds of problems with the NMR system when I submitted my order. However, there was definitely a message that my cart was empty. And it was. While sifting thru 100 products or so in an attempt to find that ring again, I came across another ring that I liked better and placed that into my cart. The cart showed only that one ring. But when I submitted the order, I was charged for both rings. I immediately attempted to contact NoMoreRack. This was in the evening, so I couldn't speak with a live person, but I did submit 2 different e-mails. The NMR policy--which is clearly stated on many screens--states that a contact will be made within 24 hours. I didn't hear anything for at least 3 days. During that time, I was charged a NSF by my bank (was using my bank card.

I called Customer Service or Care during business hours next day. I was told that I hadn't called in time to cancel the order, as stated in company policy. I then challenged these 2 reps. to find that in the co. policy. They couldn't! But I was told I couldn't cancel the order, even tho I had also e-mailed the evening before.

I finally received responses to my e-mails of 12/09/12, from different employees. TWO of the senders admitted that, yes, there had been problems with the NMR system that nite. But another sender said it didn't matter, my money could not be returned. But I could return the ring and receive a "store credit". Also,

These responses were received from the 11th to the 14th--definitely over 24 hours.

I have already filed complaints against this company with the FTC, as well as the AG's office in my state. Will next contact the BBB, the US PO. Have been disappointed with quality of most products received, anyway.

I will never, ever, ever, do business with AGAIN.

I am so grateful for this website!

Monetary Loss: $58.

Had an Experience with Nomorerack?

Write a review


Terms of Service
Post Comment

You May Also Like

Indy Jarvis  - Complete Scam Indy Jarvis "I purchased a unit from a small business called Indy Jarvis. The owner contacted me often, after I showed some interest in his product. I finally decided to order the..." Read more Lenovo refuses to repair poor quality Thinkpad under warranty, refuses to honor onsite warranty despite claiming milspec Lenovo "My X1 Carbon is also developing similar hairline fissures. It has never been dropped and have always been careful. This points towards poor workmanship of the material not being durable..." Read more STAY AWAY! Ifixyouri is uncommunicative, unprofessional, and useless. iFixYouri "I'm a senior in college who struggled through weeks without a laptop thanks to ifixyouri. This company is completely terrible at communicating with its customers without an incredible amount of..." Read more Apple - Iphone discoloration Apple "...I have owned several iPhones, a pair of Beats headphones, and a pair of AirPods and they all start to lose color after a few months..." Read more Usaa - Unbelievable Usaa "Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front..." Read more Exede - Liberty pass is a joke and 1-5mbps ain't happening Exede "Here is the letter that i sent to escalations after calling corporate. Hi, Thank you for your time and I hope you are well today. I am contacting you in..." Read more Aliexpress - No Response on Customer Service Aliexpress "I had made a purchase on aliexpress from one of the supplier, i did not receive by product and also my buyer protection was end, i was not able to..." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more